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!!!AVOID "Empower laptop" AT ALL COSTS!!! was promised 3-6 days delivery. Took over a month to arrive, And i received a Dirty water damaged board that did not work at all. They lie about the condition of the board, they do NOT REFURBISH and they do NOT EVEN CLEAN their...
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ID
#1341317 Review #1341317 is a subjective opinion of poster.
Reason of review
Damaged or defective
New Reviewer
They sent the MB took a couple of weeks. Once installed found to be faulty power issue creating a boot loop. After contacting EL, the board was sent back at my costs after they claimed it must have been damaged while being installed. They then claimed they had repaired...
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ID
#1340521 Review #1340521 is a subjective opinion of poster.
Location
Munster, Western Australia
Product
Asus K55Vd Motherboard
Cons
  • Professional business etiquette
Reason of review
Damaged or defective
Loss
$167
Preferred solution
Deliver product or service ordered
New Reviewer

Failed to check company reviews before purchase

They sent the correct MB in a couple of weeks. $66 good deal. It was DOA, customer service includes pictures of some MB outside the box all plugged up and working. The problem must be with the customers computer or install, they say.... returns carry refund fee of original shipping fee ($$??) and a 15% restocking fee ($9) AND you pay for shipping. USPS shipping was $53, USPS $150.....what a ripoff business model.... Sad what to make a buck. Advise to review and steer clear. Final Customer service email below. Hello, As you can see in our testing picture, this motherboard is indeed fully tested. Sometimes the laptop problem are due to other hardware problem, as we have received many returned motherboard proved to be OK. We will never ship out defected motherboard, it's against our principle. And besides, we cannot judge where the problem lies just according to your description. If you insist it's a nonworking motherboard, what we can do is retest after you send it back. Best Regards, jessie
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ID
#1265342 Review #1265342 is a subjective opinion of poster.
Product
Msi Motherboard
Reason of review
Return, Exchange or Cancellation Policy
Loss
$66
New Reviewer
Empower Laptop - Ce sont des rigolos
Leur carte mère ne fonctionne pas. Ecran noir et diode power clignote en permanence. Ils m'envoient comme preuve une photo qui semble prise dans l'arrière boutique d'un petit commerce, ou on voit le ventirad tourner. Mais chez moi aussi il tourne ! Mais il n'y a rien...
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ID
#1261314 Review #1261314 is a subjective opinion of poster.
Cons
  • Really bad
Reason of review
Damaged or defective
Loss
$117
Preferred solution
Never to buy to Empowerlaptop anymore, and buy at Aliexpress.
New Reviewer

Poor customer service and faulty Motherboard

They advertised 5-10 days for shipping and it took over 25 days to get the motherboard. When I received the board it did not work. I contacted customer service over 10 times to help resolve the issue but got the same answer "it was working when they shipped it". After weeks working with customer service they asked me to send it back at a cost of over $40 on top of the $114 already spent on this *** board. I also lost my customer over this (go figure) Stay away from empowerlaptops. The Motherboard sets on my desk as a reminder never to order from them again. PS: I have replace hundreds of motherboards. I know what is wrong with this unit but refuse to reflow the GPU at my own expense.
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1 comment
#1410521

Perhaps the cheap price has something to do with the quality? Why not dispute the charge with your charge card? If nothing else, it will cost Empower the $25 dispute fee they pay when customers file a dispute.

ID
#1157555 Review #1157555 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Poor customer service and product
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
New Reviewer
Empower Laptop - Motherboard ..... TRASH !!!!!
Empower Laptop - Motherboard ..... TRASH !!!!!
Empower Laptop - Motherboard ..... TRASH !!!!!
Acquistato MB ... Arrivata non funzionante. Rispedita,a spese mie, arrivata altra MB...non funzionante. I "signori"credevano che volessi fregarli così ho fotografato le MB insieme in cui erano evidenti i numeri seriali. Mi hanno chiesto di re-inviare la MB (sic)...
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ID
#1111428 Review #1111428 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$95

Returned board for repair, board returned to me DOA not repaired.

I did some searching to find the best price and warranty for this motherboard. I selected Empower for the price and 120 day warranty. I made contact with the company for the sale and verified the warranty. The motherboard worked great for about 2 months and then failed after 2 months. I Sent the motherboard back to Empower for exchange. For some reason Empower decided to repair and not exchange the motherboard. The motherboard was then returned after the warranty expired to me. Empower kept the motherboard for a few weeks to do the supposed repair. The motherboard was sent back to me after the warranty expired. It arrived to me DOA and Empower will not respond to any emails. Empower didnt repair the motherboard and will not respond. HOW UNBUSINESS LIKE. NON PROFESSIONAL AND POOR CUSTOMER SERVICE. Since the warranty expired while it was in Empower warehouse and it was returned not repaired they should have allowed the refund. DON"T DO BUSINESS WITH THIS COMPANY.
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1 comment
#1362827

After Informing the company of my review and I forming my social media, I finally got a reply.

"Hello,

Your order has been over 6 months. We offer money back within 2 month and 120 days warranty.

So your order is not under the warranty any more.

Please buy another motherboard."

The motherboard was in Empowers' possession during, and after warranty.

The motherboard was then returned to me DO A and after warranty. Buy another one??? Good business customer service.

It also took no less then 10 emails and a review to vet a response. The response was 2 months after the motherboard arrived DOA.

ID
#1089857 Review #1089857 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
I had to replace a motherboard for my Acer aspire laptop and has a good look at availability in the market place. You can buy from Amazon and ebay for a very low price but there's no guarantee these will work and many repair companies will not send the correct one that...
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1 comment
#1837576

Your a liar you must work for them.

ID
#1036702 Review #1036702 is a subjective opinion of poster.
Pros
  • Good customer service
Reason of review
Reliable warranty
Most of these positive reviews must be posted by Empowerlaptop shills because they send untested boards. They are however clever at web deception and they know how to promote Chinese junk. Just remember when you receive a bad one.......Tracking ends the minute the...
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ID
#1036170 Review #1036170 is a subjective opinion of poster.
Cons
  • Lied every step
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund
New Reviewer
Needed a new laptop motherboard for my daughter's laptop after it suffered an accident, after some lengthy searching came across empowerlaptop.com. Simple and easy to understand ordering system, very competitive prices, prompt reply and fast delivery. Motherboard...
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ID
#1035671 Review #1035671 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer
The pricing was great and they shipped the motherboard out quickly. Had a problem to install with the motherboard when I received and they were very helpful to resolve it. I got the motherboard worked perfectly with theit guidance. I'm impressed by the fasting delivery...
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ID
#1035149 Review #1035149 is a subjective opinion of poster.
Product
Lenovo 5b20f78873 Motherboard
Reason of review
On time delivery
New Reviewer
I bought a motherboard from empowerlaptop.com and received it ten days ago. I'm not a professional repairman but do know something about laptop disassembly. My previous defected motherboard for my EEEPC is OK with AC/DC charger but not OK with battery. That's why I...
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ID
#1030003 Review #1030003 is a subjective opinion of poster.
Service
Empower Laptop Customer Care
Reason of review
Good customer service
I had a catastrophic failure of several components on my G50vt motherboard due to kids and a fall from a table. . I Googled replacement parts, and found www.empowerlaptop.Com claimed to be able to provide an OEM equivalent within two weeks for a very reasonable price....
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1 comment
#1313980

Great seller. I've ordered with them once and the product is in good condition, the price is reasonable.

Can recommend. Payment through paypal, is very safe and convenient.

ID
#1029146 Review #1029146 is a subjective opinion of poster.
Reason of review
Fast order processing
New Reviewer
Not sure of the exact motherboard I should order, so I emailed a lot sellers on eBay, aliexpress and so on. One company called empower laptop replied fastest. They asked me if I can send pictures of my original motherboard or check the part number near the memory slot....
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ID
#1028965 Review #1028965 is a subjective opinion of poster.
Service
Empower Laptop Customer Care
Reason of review
Good quality
New Reviewer

A truly responsible seller, Your purchase is safe with this company

I somehow broke my laptop and took it to a repair shop for replacement. However, they don't have the motherboard I need. So I decided to order online. Googled a lot, at first, I've seen some bad comments and not sure if I can choose this company. So I just sent an email to them and asked questions about warranty, stock, shipping and so on. Replied me really fast and promised that they'll fully tested the motherboard before they ship. Payment was made finally via Paypal. Then I just have to wait for my motherboard to arrive. They send me an email including tracking details and I can check the status myself. Very fast shipping and well packaged. Took the motheboard to my computer engineer and he fixed my laptop with this motherboard from China. Though the motherboard was not brand new, it works great. The truth is, this seller is responsible and honest, they sell really good quality products. And through paypal, purchase is really safe. And even if the product is defective, you can always open a dispute through paypal and ask for resolvement. Sometimes we should not just trust the comments on website, but pay attention to the seller's attitude and service.
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ID
#1027812 Review #1027812 is a subjective opinion of poster.
Product
Hewlett Packard Motherboard
Reason of review
Good quality