Anonymous
map-marker Brisbane, Queensland

COMPLETE FRAUD - USES MULTIPLE NAMES!

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I will get a successful claim! I went through PayPal! If you don't go through PayPal for risky items like these! Then your next best bet is to not get frustrated but go through your bank with all this proof that they are nasty law breaking Chinese. The type that hate us! The postage to Australia is free for them but they billed me for postage! They sent me doctored photos . The pictures had the same serial numbers. After I said. How do I know these aren't newly printed serial numbers of a one that works. HE is obviously working at a server farm and when a board goes down he takes it home and sells it with *** LIES!!!
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Anonymous

Threatened me when I wouldn't defraud the post system.

I ordered a motherboard from this company to repair a computer my husband brought home from his job. He's an IT engineer, and his company often gives them outdated equipment to take.

We got the motherboard and he installed it (something he does every day at work) only to realize it's defective. There is no POST when you turn on the computer. You hear it power up, and then nothing. The motherboard doesn't engage at all. After more testing, he said it was DOA.

So I contacted the company. "Jesse" responded that the motherboard works and to try again. I explained we already tested it, attempted the install, and that my husband (whom is an IT professional and repairs equipment all the time) confirmed is was DOA. We just wanted to return it.

I was told they would charge me a 15% restocking fee.

I advised again IT WAS DEFECTIVE.

I was told to take a video of it not working. Take photos of both the old and the new motherboard. Send all these thing to Jesse. So we did.

I was again told the motherboard was fine and that we were doing something wrong. This is where things go really south.

I was getting upset. I told Jesse I was done sending videos and photos. I needed to return the motherboard and I wanted to full refund since it was DOA. Jesse advised me "when I get it, I'll test it and decide if you deserve a refund."

Then Jesse asked me to defraud the postal system by sending it back with a lower declared value. That's a felony in the US! I know, because I ship with USPS and am very familiar with the laws due to my job.

I refused to do that, and said I would only ship it back if I was assured a full refund and advised I was on the *** of just filing a charge dispute with my CC.

Then Jesse started threatening me. "I'll spread your cheater lying ways all over the Internet if you don't send it back and send me a tracking number in 5 days." and then again demanded I defraud the postal system.

Lets just say i'm not intimidated, and that my CC company is now handling this. Any further threats will be turned over to the police at this point.

Stay away from this company.

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1 comment
abdias n

This review prevented me from wasting more money on Empower Laptop.

Hartwig B

Fraudsters !

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Have been so stupid and bought a - guess in what condition- a defective mainboard.
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Loss:
$117
Reason of review:
Damaged or defective

Preferred solution: Full refund

Colin D Sht

Horrific customer service

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Make your own mind up, how is this for customer service? I have already paid for this order... Dear customer, Thank you for ordering motherboard on our website. I'm sorry to inform you that the price of the motherboard you ordered on our website isn't accurate, there is a mistake about the price. If you still want to buy it, I'm afraid you need to pay another 46.4 USD. if you don't, we will issue you a full refund. Sorry for the inconvenience and looking forward to your reply. Amber www.empowerlaptop.com Professional motherboard supplier
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Cons:
  • Professional business etiquette
Reason of review:
Poor customer service
Pedro R Iqy

Devolución de compra

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Quisiera devolver una placa base para un Pc Acer aspire X1430 que recibí hace unos días. La placa funciona correctamente pero ya no la necesito.
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Reason of review:
Good customer service
Robert G Ocm

Avoid like the plague

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They sent out a faulty motherboard and now expect us to believe that when we send it back they will test it and be truthful about the result. Avoid like the plague unless you want to lose money!!!! Not only will you pay for the faulty motherboard, you will pay to ship back to them, and then a fictional 15% re-stocking fee. As we have had the m board independently tested we know it is faulty, yet they still ask if we are sure it is their product!!
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Loss:
$130
Cons:
  • Faulty product and their ridiculous returns policy
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Francisco J Ryt

Estafa

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Empower Laptop - Estafa
Llevo esperando mas de un mes mi pedido y no devuelven el dinero. Solo me hacen esperar mas y mas y se quedan con todo el dinero. Quiero que me devuelvan hasta el ultimo centimo. El problema es de ellos no es mio yo he pagado cuando tenia que pagar pero ellos no devuelven cuando tienen que devolver. Creia que las criticas que hay en los sitios webs eran algo exagerados pero si, son reales
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Loss:
$99
Cons:
  • Y no me envian el producto
  • No devuelven el dinero
  • Estafa
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Jim Rvi

Thanks, very happy with my recent purchase of ASUS MoBo: Sabbertooth R2!

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Thanks, very happy with my recent purchase of ASUS MoBo, just arrived yesterday in. Dry good condition, by slow boat from China, it was worth the wait! Thanks again! Jim T.
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Reason of review:
Good quality
Brian W Pds
map-marker Middleville, Michigan

Theives

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DO not buy! They ship defective parts, they illegally misrepresent values to customs.

They offer a refund if you return the part at your cost. ($124 was the cheapest I could find in the USA for return cost). They will offer to send a second part if you pay shipping (their cost $30) again broken. If their part does not work they say 'there must me something wrong with your computer --Yea, the motherboard.

PayPal says you don't have to return the part because its a Chinese company and they refer you to your bank to get cc card charges filed. PAY-PAL will not help you on foreign company's. This company sends bad parts knowing it cost more to return then the part is worth. They refuse to arrange shipping.

(clearly they get a discount but wont even let me pay them to get a shipping label from them. They don't want you to be able to make a return. They are thieves.

I will be reporting them to customs. They suggested I lie to customs about the value to get cheaper return shipping.They asked me to commit a felony!

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Loss:
$180
Cons:
  • Professional business etiquette
  • Told commit felony to effect cheaper return - lying to customs
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

I also have a very bad experience with EMPOWER LAPTOP. My first motherboard were certain pins of the processor socket just pleated.The promised me to rapair in warranty I only haf to pay the shipping back to China , which I have done .I have then, so to the say,a restored motherboard back with a replaced socket from the factory.

Nothing was replaced, however, I just got another motherboard with just the same defects. Do not buy from them and now I have to go for the second times send this motherboard back to them.I want no third motherboard backt of them and have opend a claim together with the shipping costs via PayP.al

Anonymous
map-marker Vendas Novas, Evora

Avoid it

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Its chinese junk. Avoid it. 1 month to deliver. Morhermoard not stable. ITS A SCAM
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Daniel C Zoz

Ce sont des rigolos

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Empower Laptop - Ce sont des rigolos

Leur carte mère ne fonctionne pas. Ecran noir et diode power clignote en permanence.

Ils m'envoient comme preuve une photo qui semble prise dans l'arrière boutique d'un petit commerce, ou on voit le ventirad tourner. Mais chez moi aussi il tourne ! Mais il n'y a rien d'autre qui marche. Et leur test n'est pas réel, ils utilisent un logiciel qui donne certaines indications, impossible à vérifier, c'est du chinois, mais aucune image d'un quelconque écran connecté à la carte.

Alors je demande de l'aide à leurs techniciens, mais ils ne savent pas y répondre. Et pour cause , une diode qui clignote indique une CPU HS. Mais ça ils ne l'ont pas testé... forcément.

Leur renvoyer la carte ? Ils prennent d'office 15%. Pour une carte payée 100 €, je perds déjà 15 €. Plus les frais de colissimo international, une dizaine d'euros.

Donc 25%, 25 €. Pas question de demander un échange, je recevrai une autre carte tout aussi mal testée.

C'estr comme si on vous disait :"Les roues de la voiture tourne, donc l'auto est ben parfait état...RIDICULE. Donc, évitez ce site de vente.

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Loss:
$117
Cons:
  • Really bad
Reason of review:
Damaged or defective

Preferred solution: Never to buy to Empowerlaptop anymore, and buy at Aliexpress.

B. R
map-marker Munster, Western Australia

ASUS mainboard replacement

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They sent the MB took a couple of weeks. Once installed found to be faulty power issue creating a boot loop.

After contacting EL, the board was sent back at my costs after they claimed it must have been damaged while being installed. They then claimed they had repaired it and sent back with the exact same power loop issue, with a video of the repaired MB but no serial number shown on the video to prove it was the sent back board. Once I threatened with legal action they sent another board that was also faulty with a VGA issue, the screen would go blank once the unit warmed up.

Was then told that a refund is available once both boards are sent back. After I requested the return postage in the refund was told "We're not bear the shipping cost for your return since these two motherboards are fully functional."

This company is now being investigated by the Australian authorities for fraudulent activity, do not deal with them - it is a scam sending out faulty components to unsuspecting costumers.

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Loss:
$167
Cons:
  • Professional business etiquette
Reason of review:
Damaged or defective

Preferred solution: Deliver product or service ordered

Anonymous

DO NOT BUY FROM "EMPOWER LAPTOP" AVOID

!!!AVOID "Empower laptop" AT ALL COSTS!!! was promised 3-6 days delivery.

Took over a month to arrive, And i received a Dirty water damaged board that did not work at all. They lie about the condition of the board, they do NOT REFURBISH and they do NOT EVEN CLEAN their motherboards.

When i reported the issue to them, they tried to tell me it was my problem, and the board was perfect when they sent it.... They have NO INTEGRITY, and NO PRIDE in their work, they are Frauds, and lie about the condition and functionality of their products, and do not care in the slightest.

AVOID AVOID AVOID AVOID AVOID

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Reason of review:
Damaged or defective
1 comment
abdias n

I had a similar experience.

Alfred K Zxg

Failed to check company reviews before purchase

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They sent the correct MB in a couple of weeks. $66 good deal. It was DOA, customer service includes pictures of some MB outside the box all plugged up and working. The problem must be with the customers computer or install, they say.... returns carry refund fee of original shipping fee ($$??) and a 15% restocking fee ($9) AND you pay for shipping. USPS shipping was $53, USPS $150.....what a ripoff business model.... Sad what to make a buck. Advise to review and steer clear. Final Customer service email below. Hello, As you can see in our testing picture, this motherboard is indeed fully tested. Sometimes the laptop problem are due to other hardware problem, as we have received many returned motherboard proved to be OK. We will never ship out defected motherboard, it's against our principle. And besides, we cannot judge where the problem lies just according to your description. If you insist it's a nonworking motherboard, what we can do is retest after you send it back. Best Regards, jessie
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Loss:
$66
Reason of review:
Return, Exchange or Cancellation Policy
Buffie Hkp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Motherboard ..... TRASH !!!!!

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Empower Laptop - Motherboard ..... TRASH !!!!!
Empower Laptop - Motherboard ..... TRASH !!!!! - Image 2
Empower Laptop - Motherboard ..... TRASH !!!!! - Image 3

Acquistato MB ... Arrivata non funzionante.

Rispedita,a spese mie, arrivata altra MB...non funzionante. I "signori"credevano che volessi fregarli così ho fotografato le MB insieme in cui erano evidenti i numeri seriali. Mi hanno chiesto di re-inviare la MB (sic) difettosa e sempre a mie spese (€38). Morale della favola oltre alle spese delle spedizioni non mi hanno neanche reso i soldi della MB .....

Sono degli STR..ZI cinesi. Dal loro sito sembra che siano in America invece sono dei raccatta spazzatura di Hong Kong e riciclano vecchi computer e componentistica vecchia e non testata.

Alla Larga, sono truffatori approfittando che nessuno può fargli niente. Commerciano in spazzatura.!!!!!!

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Loss:
$95
Reason of review:
Bad quality