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They sent the MB took a couple of weeks. Once installed found to be faulty power issue creating a boot loop.

After contacting EL, the board was sent back at my costs after they claimed it must have been damaged while being installed. They then claimed they had repaired it and sent back with the exact same power loop issue, with a video of the repaired MB but no serial number shown on the video to prove it was the sent back board. Once I threatened with legal action they sent another board that was also faulty with a VGA issue, the screen would go blank once the unit warmed up.

Was then told that a refund is available once both boards are sent back. After I requested the return postage in the refund was told "We're not bear the shipping cost for your return since these two motherboards are fully functional."

This company is now being investigated by the Australian authorities for fraudulent activity, do not deal with them - it is a scam sending out faulty components to unsuspecting costumers.

Product or Service Mentioned: Asus K55Vd Motherboard.

Reason of review: Damaged or defective.

Monetary Loss: $167.

Preferred solution: Deliver product or service ordered.

Empower Laptop Cons: Professional business etiquette.

Store Location: Munster WA 6166, Australia

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